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Privacy Policy

Your privacy is important to us

Last Updated: 7th November 2025

1. Introduction

Welcome to Didi Serenity ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website (didiserenity.com) and our services.

2. Information We Collect

We may collect and process the following types of information about you:

  • Personal Identification Information: This includes your name, email address, and phone number, which you provide to us when you fill out our contact form, booking form, or subscribe to our newsletter.
  • Booking Information: Details related to your bookings, including check-in and check-out dates, number of guests, and any special requests.
  • Payment Information: When you make a booking, payment details are processed by our secure third-party payment processors. We do not store your full credit card or M-Pesa details on our servers.
  • Technical Data: This includes non-personal information like your IP address, browser type, operating system, and how you navigate our website (e.g., pages visited). We collect this using cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your bookings and reservations.
  • To respond to your inquiries and provide customer support via our contact form or other communication channels.
  • To send you administrative information, such as booking confirmations and updates.
  • To send you marketing communications, such as our newsletter, if you have opted-in to receive them. You can unsubscribe at any time.
  • To improve our website, services, and user experience by analyzing how our site is used.
  • To comply with legal obligations and protect our legal rights.

4. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use them to remember your preferences (like theme settings) and to gather anonymous analytics about website traffic. You can control or delete cookies through your browser settings.

6. Third-Party Links

Our website may contain links to other websites not operated by us (e.g., our social media pages). If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Your Rights

You have certain rights regarding your personal information. You have the right to:

  • Access the personal information we hold about you.
  • Request that we correct any inaccurate information.
  • Request that we delete your personal information, subject to certain legal limitations.
  • Object to the processing of your data for marketing purposes.

To exercise these rights, please contact us at contact@didiserenity.com.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.